Why is my payment being declined/ or delayed

If you have selected an alternative payment method such as e-check, purchase order (Business. Educational intuitions and Government agencies only), then you may find that your order has been delayed pending a credit check. For e-checks, please allow 5/7 days before funds are cleared and your order is processed.

If your payment is being declined, please ensure that the CVS number on the reverse of the card is being entered correctly. For Visa, and MasterCard, this is the last 3 digits on the reverse of your credit card, on the signature strip. For AMEX, this is the last four digits.

All our orders are processed with the highest level of encryption by Digital River’s eSellerate and comply with stringent PCI requirements for absolute security and privacy.

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If your question has still not been answered then please submit your query to us and we will contact you as soon as possible.